SupportAssist is provided for free and customers will never be billed for any recovery action – because SupportAssist is aware of the system’s warranty status. The contact info and address are collected so that service can be fulfilled should a customer’s system have a support issue occur. It requires a connection to your My Account with Dell so that it can check the system’s warranty entitlement and automatically create a support request and in some cases, an automatic dispatch to replace failed parts – without having to wait on the phone to talk to support. SupportAssist automatically detects known hardware and software failures and automates actions to recover from these failures. SupportAssist is officially provided by Dell to provide a more proactive support experience for our customers.
Is the above behavior normal for Dell SupportAssist? Is there any known virus (and how to remove) that appears as this Dell software? I have an XPS 12. I ran my anti-virus but no issues were found.
I ran a scan with SupportAssist and no issues were found. I killed the previous pop-up, and changed my Dell password with a slight hope that I was in time to avoid any identity theft, etc. Now concerned, I manually started SupportAssist, noticing it had a different interface. Is this normal setup for this tool? Although suspicious, I provided the information, which seemed to hang when I tried to continue. After doing so, it requested my name, phone and email to assist me with my alert. To continue, the program requested that I confirm ownership by logging into my Dell account. I did a quick verification on the WEB that SupportAssist is a legitimate program, and observed it was installed (or possibly updated) 2 days ago, assuming from an automatic Dell Update. This morning I had a popup indicating it was Dell SupportAssist, with an "Alert" that there was an issue with my PC.
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